Archive for the ‘e-commerce’ Category

What can you learn from large online retailers’ websites?

Thursday, March 19, 2009 13:20 No Comments

Website Magazine recently ran an article that looks at 4 of the Top 10 Converting Online Retailers (as identified by Nielsen Online). Converting? That’s internet speak for getting people to take the action that you want them to take: purchasing a product, signing up for a newsletter, registering for an event, etc. And that should [...]

This was posted under category: Case Studies, Websites, e-commerce Tags:

Have You Ordered from Your Own Website? Your Competitors’ Sites?

Monday, March 9, 2009 19:51 2 Comments

Not too long ago, I placed an order for a book from an independent bookstore’s website. It was easy to find what I was looking for, and the transaction went very smoothly. I got an immediate order confirmation, and I was confident that the order was proceeding according to my expectations. I was very pleased [...]

This was posted under category: Customer Service, e-commerce

Indies vs. the others, and e-books at indies: the blogs are buzzing

Thursday, March 5, 2009 23:00 No Comments

Imagine spending some time at dinner or at the bar with booksellers after Winter Institute or BEA.  Those great conversations have now broken out online. There has been some fantastic discussion at booksellers’ blogs lately. I’m thrilled to see so many joining in the conversation. Don’t miss these — and don’t neglect to read the [...]

This was posted under category: e-books, e-commerce Tags: ,

Blogging FAQ, Day 8: If We Put Our Staff Recommends on the Blog, Won’t People Buy those Books Elsewhere?

Friday, February 13, 2009 6:00 No Comments

So we know it happens. People shop in your store, write down the information about a book they want, and then go home and order it online. So isn’t putting your Staff Recommendations online for all to see going result in people buying those books elsewhere, too? Should you restrict your Staff Picks to in-store [...]

This was posted under category: Blogging, Book Recommendations, e-commerce Tags: ,

Blogging FAQ, Day 7: Will Blogging Sell Books?

Thursday, February 12, 2009 6:00 3 Comments

Of course, it’s the million dollar question: will blogging sell books? As expected, there’s no easy answer. If you feature a particular book on your blog, you may sell a few copies. Or you may not. Does your e-newsletter generate sales of specific books that you feature? Do you track it? I would suggest that [...]

This was posted under category: Best practices, Blogging, Email newsletters, Relationships, e-commerce, measuring Tags: ,

Predictions to consider, from Shop.org

Tuesday, January 20, 2009 15:56 No Comments

Shop.org is a division of the National Retail Federation that acts as a trade organization for retailers interested in online and multi-channel retailing. Multichannel is a current marketing word for sales through both online and brick-and-mortar channels. As a result, many of the resources that Shop.org offers on its website should be of interest to [...]

This was posted under category: Customer Reviews, Strategy, Websites, e-commerce Tags: , , , ,

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