Archive for the ‘Strategy’ Category

Are you preparing for the holidays?

Tuesday, July 7, 2009 9:30 No Comments

Have you thought about your marketing for Holiday 2009 yet? You’re probably finishing your fall buying about now, and getting ready to breathe a sigh of relief. Maybe you’re planning on enjoying the summer, handselling some beach-reads, and preparing for back to school. Not so fast. Now is the time to prepare for your holiday [...]

This was posted under category: Local Search, Online marketing, Strategy

Gary Vaynerchuk at BEA: Mandatory Viewing for Independent Booksellers

Wednesday, June 3, 2009 14:11 6 Comments

I’m still trying to condense my thoughts about BEA into a manageable post. However, I do want to highlight one of the best sessions at BEA. It was also the only BEA-organized (as opposed to ABA-organized) session that was targeted specifically to Independent Booksellers. In this video, Gary Vaynerchuk is talking to YOU. It is [...]

This was posted under category: Content, Cool ideas, Online marketing, Social Media, Strategy, The Future of Bookselling, Video, Word of Mouth Tags: , ,

Five Stages of Customer Interaction, both Online and in the Real World

Thursday, March 26, 2009 7:50 No Comments

Chris Brogan has written a very clear post about the 5 steps in the continuum from getting a prospective customer’s attention through the purchase phase, and beyond. Awareness Attention Engagement Execution Extension These phases hold true both online and in the real world. Brogan’s post describes the five phases in some detail, and is an [...]

This was posted under category: Online marketing, Social Media, Strategy Tags: , , , ,

Blogging FAQ, Day 10: How Can I Measure Success?

Tuesday, February 17, 2009 6:00 2 Comments

ROI. “Return on Investment.” It’s a phrase that comes up over and over again when reading about social media and online marketing initiatives. Everyone wants to know how to measure it. The truth is, it’s not always easy to measure. If you were an online-only retailer and your social media efforts were focused solely on [...]

This was posted under category: Analytics, Customer Service, ROI, Strategy Tags:

Blogging FAQ, Day 4: What Do I Blog About?

Monday, February 9, 2009 6:00 5 Comments

I’m often surprised when people ask “what should I blog about?” and yet really, it’s a smart question. The answer would depend on what you want to accomplish. Use your goals to determine the primary content of your blog, and try to write your posts keeping those goals in mind. Blogging can make people feel [...]

This was posted under category: Blogging, Content, Strategy Tags:

Predictions to consider, from Shop.org

Tuesday, January 20, 2009 15:56 No Comments

Shop.org is a division of the National Retail Federation that acts as a trade organization for retailers interested in online and multi-channel retailing. Multichannel is a current marketing word for sales through both online and brick-and-mortar channels. As a result, many of the resources that Shop.org offers on its website should be of interest to [...]

This was posted under category: Customer Reviews, Strategy, Websites, e-commerce Tags: , , , ,

Match the tools to the goals

Friday, January 16, 2009 22:58 2 Comments

In an earlier post, I wrote about the need to determine your goals before deciding on the tools to use to attain those goals.  When you read a newspaper article trumpeting that there are now 150 million members on Facebook, it’s easy to think “oh, my store has to be on Facebook!”  But that may [...]

This was posted under category: Email newsletters, Listening, Online marketing, Social Media, Strategy, Websites, Why blog? Tags: , , , , , ,

How are you going to keep the online sales that begin in your store?

Friday, January 9, 2009 15:10 23 Comments

I read a post this morning that floored me.  It was written by someone who is not in the book world, and only a small portion is about books. But it crystallizes one of the biggest problems facing independent bookstores right now. Sally McKenzie, a retail and e-commerce consultant, was browsing for books at Powell’s [...]

This was posted under category: Bricks and mortar, Strategy, e-books Tags: , , , ,

What Do You Want to Achieve?

Wednesday, January 7, 2009 20:55 1 Comment

The first step in building or enhancing your online presence is to identify what you want to accomplish. What is the problem? What is your desired outcome? Many people equate this step to choosing the correct tool for the job. If you need to pound in a nail, you wouldn’t choose a screwdriver (unless you’re [...]

This was posted under category: Online marketing, Social Media, Strategy

Building an Online Marketing Strategy

Sunday, January 4, 2009 10:24 7 Comments

It’s 2009, and many people are making resolutions. Will you make a resolution to think about, plan, or start an online marketing strategy? Before you answer that, here are some things to know: Online marketing and Social Media are largely about building relationships. Just as in the “real world,” this takes time. You need patience. [...]

This was posted under category: Online marketing, Social Media, Strategy

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